FIND WHAT YOU NEED HERE.

FREQUENTLY ASKED QUESTIONS

You can send an email to [email protected].

Is this the official Aokeo website?

Yes! This is the official online store and brand hub for Aokeo microphones. All products sold here are 100% authentic, covered by our global warranty, and designed by the Aokeo engineering team. Beware of unauthorized sellers.

Where do you ship from?
  • US orders: Orders are processed and shipped from our US warehouse in Ohio, Monday - Friday, 8am - 5pm.
  • UK orders: We handle orders through the same distribution network as our UK Amazon store
  • International orders: Orders are processed and shipped from our warehouse in Guangdong, China.
How fast do you ship orders?
  • US orders: Within 3-5 business days.
  • UK orders: Within 3-5 business days.
  • International orders: 7-10 business days.

See Shipping Policy for details.

What shipping options do you offer?
  • US and UK orders ship via Amazon Logistics or USPS (3-5 business days).
  • International orders use Aokeo-certified carriers (DHL, FedEx, or local postal networks) for optimal delivery.
What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Google Pay, and Apple Pay. Financing options may be available for select products.

What is the warranty period for Aokeo products?

All Aokeo products come with a 180days limited warranty against manufacturing defects.

What's your return/exchange policy?

We offer a 30-day risk-free return window for unused items in original packaging. Contact [email protected] with your order number to initiate returns. Customized/bundled products may have different terms. Check the return policy details.

INFORMATION ABOUT US

CONTACT CUSTOMER SUPPORT

Office hours

USA: Mon-Fri, 9am - 5pm (PST)
Closed on weekends and holidays.

Warehouse

8400 Industrial Pkwy Suite C Dock #4
Plain City, OH 43064