FIND WHAT YOU NEED HERE.

FREQUENTLY ASKED QUESTIONS

Is this the official Aokeo website?

Yes! This is the official online store and brand hub for Aokeo microphones. All products sold here are 100% authentic, covered by our global warranty, and designed by the Aokeo engineering team. Beware of unauthorized sellers.

Are Aokeo microphones compatible with all devices?

Aokeo microphones are universally compatible with most devices supporting XLR, USB-C, or 3.5mm connections, including Windows/Mac computers, smartphones, and DSLR cameras. Check product specifications for specific compatibility details.

How fast do you ship orders in the US?

Orders placed before 3 PM EST are shipped within 3-5 business days from our official warehouse in Plain City, OH. International shipping available – see Shipping Policy for details.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Google Pay, and Apple Pay. Financing options may be available for select products.

What shipping options do you offer?

US orders ship via USPS (3-5 business days). International orders use Aokeo-certified carriers (DHL, FedEx, or local postal networks) for optimal delivery.

What is the warranty period for Aokeo products?

All Aokeo products come with a 180days limited warranty against manufacturing defects.

What's your return/exchange policy?

We offer a 30-day risk-free return window for unused items in original packaging. Contact [email protected] with your order number to initiate returns. Customized/bundled products may have different terms. Check the return policy details.

INFORMATION ABOUT US

CONTACT CUSTOMER SUPPORT

Office hours

USA: Mon-Fri, 9am - 5pm (PST)
Closed on weekends and holidays.