FIND WHAT YOU NEED HERE.

FREQUENTLY ASKED QUESTIONS

You can send an email to [email protected].

Is this the official Aokeo website?

Yes! This is the official online store and brand hub for Aokeo microphones. All products sold here are 100% authentic, covered by our global warranty, and designed by the Aokeo engineering team. Beware of unauthorized sellers.

Where do you ship from?
  • US orders: Orders are processed and shipped from our US warehouse in Ohio, Monday - Friday, 8am - 5pm.
  • UK orders: We handle orders through the same distribution network as our UK Amazon store
How fast do you ship orders?
  • US orders: Within 3-5 business days.
  • UK orders: Within 3-5 business days.

See Shipping Policy for details.

What shipping options do you offer?
  • US and UK orders ship via Amazon Logistics or USPS (3-5 business days).
  • International orders use Aokeo-certified carriers (DHL, FedEx, or local postal networks) for optimal delivery.
How can I track my order?

You can easily track your Aokeo order by visiting our Order Tracking page. Simply enter your Order ID and the email address used for your billing address to view the latest updates on your shipment.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Google Pay, and Apple Pay. Financing options may be available for select products.

What is the warranty period for Aokeo products?

All Aokeo products come with a one-year limited warranty against manufacturing defects.

What's your return/exchange policy?

We offer a 30-day risk-free return window for unused items in original packaging. Contact [email protected] with your order number to initiate returns. Customized/bundled products may have different terms. Check the return policy details.

INFORMATION ABOUT US

CONTACT CUSTOMER SUPPORT

Office hours

USA: Mon-Fri, 9am - 5pm (PST)
Closed on weekends and holidays.

Warehouse

8400 Industrial Pkwy Suite C Dock #4
Plain City, OH 43064