Last Updated: March 19, 2025

At Aokeo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy (“Policy”) governs the collection, use, and disclosure of personal information through our website (aokeo.com), mobile applications, and affiliated services (collectively, “Platforms”).

Applicability

This Policy applies to:

  • Customers, distributors, and end-users of Aokeo products/services.
  • Visitors to our Platforms, participants in promotions/surveys.

1. Types of Personal Information We Collect

1.1 Directly Collected Data

We collect the following categories of personal information based on your interactions:

Scenario

Data Types

Legal Basis (GDPR)

Account Registration

Name, email, phone number, shipping address, payment details (if applicable).

Contract performance.

Product Warranty Claims

Proof of purchase, device serial number, technical logs.

Legitimate interest (fraud prevention).

Newsletter Subscriptions

Email address, preferences (e.g., product interests).

Consent.

Customer Support

Contact details, communication records, device diagnostics.

Contract performance.

Promotions/Contests

Name, email, social media handles, user-generated content.

Consent.

1.2 Automatically Collected Data

We use cookies, pixels, and similar technologies to collect:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Analytics: Pages visited, session duration, clickstream data.
  • Location Data: Approximate geolocation (derived from IP or GPS with consent).

2. How We Use Your Information

2.1 Primary Purposes

  • Fulfilling Orders: Processing payments, shipping products, and managing warranties.
  • Service Delivery: Providing cloud platform access, troubleshooting, and software updates.
  • Marketing: Sending tailored promotions (with opt-in consent) via email, SMS, or social media ads.
  • Legal Compliance: Tax reporting, fraud investigations, and regulatory audits.

2.2 Secondary Purposes

  • Product Development: Analyzing aggregated usage data to improve device functionality.
  • Security: Monitoring login attempts and detecting unauthorized access.
  • Partnerships: Sharing anonymized trends with distributors for inventory planning.

3. How We Share Information

Third-Party Recipients

  • Service Providers: Payment processors, shipping carriers, IT support.
  • Legal Compliance: If required by law or to protect our rights.
  • Third-Party Partners: Only with your explicit consent (e.g., affiliate programs).

Recipient

Purpose

Data Types

Payment Processors

Secure transaction handling.

Name, payment details.

Logistics Partners

Order fulfillment and returns.

Name, shipping address.

Cloud Service Providers

Hosting customer accounts and device data.

Email, technical logs.

Marketing Agencies

Targeted ad campaigns (e.g., Google Ads).

Cookie IDs, geolocation.

Legal Authorities

Compliance with court orders or investigations.

As required by law.

4. Your Rights

You may:

  • Access: Request a copy of your data in machine-readable format.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Delete data under certain conditions (e.g., withdrawal of consent).
  • Restriction: Limit processing during disputes.
  • Portability: Transfer data to another provider.
  • Objection: Opt out of direct marketing or automated decision-making.

To exercise these rights, contact us at [email protected].

5. Data Security

We use SSL encryption, secure payment gateways, and regular security audits to protect your data.

6. Cookies

We use cookies to enhance site functionality. Manage preferences via your browser settings.

7. Policy Updates

We may update this policy periodically. Changes will be posted on this page.

Contact Us:
For privacy-related questions, email [email protected]